333ok Privacy Policy
This policy describes in detail how your personal information is collected on the 333ok platform, what it is used for, and how it is kept secure. Please read it carefully before using the platform.
1 Introduction and Scope of the Policy
333ok is an online gaming and sports betting platform for users in Bangladesh. This privacy policy applies to the website 333okapk.cam and describes how 333ok handles your personal information.
This policy works alongside our Terms and Conditions and both documents should be read together. By creating an account or using the services on the platform, you agree to comply with the terms of this policy.
333ok provides services only to individuals aged 21 (twenty-one) years or older. We do not knowingly collect information from minors. If we find that we hold information belonging to a minor, it will be deleted immediately.
If this policy changes, 333ok will publish a notice on the platform. Regular users are advised to read the latest version.
2 Information We Collect
Some personal and technical information is collected to operate the 333ok platform properly and provide you with the best service. The types of information collected are listed below:
2.1 Information Collected at Registration
The following information is collected from you when you create an account:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Preferred username
- Password (stored in encrypted form — never readable in plain text)
- Payment method details (e.g. bKash, Nagad, Rocket, Upay, or bank account number)
2.2 Information Collected for Identity Verification
In some cases, identity verification (KYC) may be required to ensure secure payments and prevent fraudulent activity. In such cases, a scanned copy of a national ID card or passport may be requested.
2.3 Automatically Collected Information
When you use the 333ok platform, some information is collected automatically:
- IP address and device type
- Browser type and version
- Time spent on the platform and a list of pages visited
- Transaction history and gaming activity logs
- Preference and settings information collected via cookies
3 Purpose of Data Use
333ok uses the information collected only for specific and legitimate purposes. These purposes are as follows:
3.1 Account and Service Management
- Creating, verifying, and maintaining your account
- Processing deposit and withdrawal transactions
- Game history and bonus tracking
- Keeping the technical operations of the platform running normally
3.2 Security and Fraud Prevention
Ensuring the security of all users on the 333ok platform is our priority. Information is analysed to detect multiple accounts, fraudulent transactions, or suspicious activity.
3.3 Customer Service Improvement
Your account and transaction information is made available as needed to our 24/7 live chat and email support team so they can assist you properly.
3.4 Communications and Notifications
- Notifications about important changes to the service
- Transaction confirmation messages
- OTP and security-related alerts
- Relevant promotional information based on your preferences (if consent has been given)
4 Data Storage and Security Measures
333ok uses modern technology to protect your personal information. SSL (Secure Socket Layer) encryption technology is used for data transfer, which prevents unauthorised access by third parties.
4.1 Technical Security
- All connections are encrypted with SSL/TLS
- Passwords are never stored in plain text — they are always stored in hashed and salted form
- Payment information is handled in accordance with PCI DSS standards
- Regular security audits and vulnerability assessments are conducted
4.2 Data Retention Period
Relevant information is retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a defined period for legal purposes or to prevent fraud. Information that is no longer required by applicable law will be deleted.
4.3 Response to a Data Breach
If a data breach occurs, 333ok will notify affected users as quickly as possible and take the necessary steps to limit the damage.
5 Sharing Information with Third Parties
333ok does not sell your personal information or share it with third parties for commercial purposes. However, limited information may be shared with certain trusted parties where strictly necessary to operate the service:
5.1 Payment Processors
The necessary information is exchanged with the relevant payment service providers to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer. This information is used solely to verify transactions.
5.2 Technology and Software Providers
Game software providers (such as PG Soft, Pragmatic Play, JILI, Evolution, Spribe, and others) may use specific session data to operate games effectively. They operate under their own privacy policies.
5.3 Legal Obligations
Information may be provided in response to a valid court order or a lawful request from law enforcement authorities. In such situations, only the information required under the law is provided.
333ok does not sell your personal information to any marketing agency or third party. Your information is shared only with parties directly involved in operating the service, on a need-to-know and limited basis.
6 Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the 333ok website. Cookies are small data files stored in your browser.
6.1 Types of Cookies and Their Purpose
- Essential Cookies: Used to maintain login sessions and ensure security. The platform cannot function properly without these.
- Functional Cookies: Used to remember your language preference, display settings, and other personalisation choices.
- Analytics Cookies: Used to understand which pages are used most and where the platform needs improvement.
6.2 Cookie Controls
It is possible to disable cookies from your browser settings, though this may limit some features of the platform. Most modern browsers provide options to manage cookies.
7 User Rights
As a user of the 333ok platform, you have the following rights over your own information:
7.1 Right to Access Your Information
You can log in to your account at any time to view your stored personal information. You may contact our support team for more detailed information.
7.2 Right to Correct Your Information
If any of your information is incorrect, you can request a correction. Changes to important details such as name or date of birth may require identity verification.
7.3 Right to Close Your Account
If you wish to stop using 333ok, you can contact the support team to request account closure. Any outstanding balance should be withdrawn before the account is closed.
7.4 Rights Related to Responsible Gaming
You can restrict your account for a set period or take a break for your own protection. Our Responsible Gaming guidelines provide detailed information on this and point you to the help available.
7.5 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you can cancel your subscription at any time through your settings or via support. Essential security and transaction-related messages will always be sent.
8 Policy Changes and Contact
333ok may update this privacy policy from time to time. If changes are made, the new version will be published on this page, and registered users will be notified by email for significant changes.
Continued use of 333ok after a policy change will be taken as your acceptance of the updated terms. You are therefore advised to visit this page regularly.
8.1 Ways to Contact Us
For any questions about this privacy policy or your personal information, you can contact us in the following ways:
- 24/7 Live Chat: via the chat icon on the platform in Bengali or English
- Email: [email protected]
For more general questions, you will find answers to frequently asked questions in our FAQ section.
8.2 How to Submit a Complaint
If you believe your privacy has been violated, please contact the support team first. We will respond within 72 hours. If the issue is not resolved, you retain the right to take any appropriate action.